There are four (4) options for making payments. Payments can be made by mail to the address on the statement or coupon; payments can be electronically deducted by submitting the Electronic Funds Transfer Authorization (EFT) form (available on the community’s page); you can make your payments directly on the Homeowner Portal; and you can make your payment through “Bill Pay” with your personal bank.
If you have questions about your payments or account, please visit the Homeowner Portal where you can view your payments and account history. If you still have questions, email your request to accountsreceivable@grsmgt.com, include the name of the community, your name and address.
For questions about a late fee, email: latefee@grsmgt.com, include the name of the association, your name, and account number or address with unit number.
Email your request to couponrequest@grsmgt.com, include the name of the association, your name, and account number or address with unit number.
To request a refund for an overpayment, send the request to: overpaymentrefund@grsmgt.com, please include the name of the community, your name, account number or address including the unit number. Please include the amount of overpayment or refund and the reason for the refund.
To request your community’s Year End Report, send a request to yearendreports@grsmgt.com. As the reports become available, these will also be posted on the Homeowner Portal.
The GRS Main Office is located at 3900 Woodlake Blvd., Suite 309, Lake Worth, Floria 33463. The office is open from 9:00am to 5:00pm. The office number for GRS is 561-641-8554, if you are calling after business hours, your call will be directed to the GRS answering service. If you have a request or need assistance other than what is provided in the FAQ, please send an email with the specifics to: residentservices@grsmgt.com, include the community’s name, your name, account number or address.
Homeowners can register for the Homeowner Portal by clicking on the HOMEOWNER PORTAL link, selecting REGISTER, and completing the Login Registration information. A Portal training video is available under RESOURCES, if you need assistance, please email: cincportalhelp@grsmgt.com
Applications are available on the GRS website. Some communities may have an online option (additional fees apply). To access a community’s page, click FIND MY COMMUNITY, enter the first 3 letters of the community’s name, click the search icon, and select the Community; the applications will be available under DOWNLOADS. To check on the status of an application, please email your request to applications@grsmgt.com.
To order, click LENDERS AND REALTORS then select Order Estoppel or Order Questionnaire from the drop-down menu.
Architectural applications are available on the GRS website. To access a community’s page, click FIND MY COMMUNITY, enter the first 3 letters of the community’s name, click the search icon, and select the community; the applications will be available under DOWNLOADS. If you need the status of an application that has already been submitted, send your request to residentservices@grsmgt.com. Include the community’s name, your name, account number or address with the unit number.
If you need to update your mailing address, email, or phone number, please send an email with the specifics to: residentservices@grsmgt.com, include the community’s name, your name, account number or address with the unit number.
Work order requests, clubhouse rentals, and other questions can be sent to: residentservices@grsmgt.com. Please include the name of your community, your name, address, and details about your request.
If you have the manager’s email, please email them directly. If you are not sure who to contact, send your email request to residentservices@grsmgt.com, please be sure to include the following with your request: your name, association, account number or address including unit number, along with your questions or concerns.
